FAQs

1. Shipping and Delivery

- Q: What are your shipping options?
- A: We offer express shipping options available worldwide. Shipping times and costs will vary based on your location and the shipping method selected at checkout.

- Q: How long does delivery take?
- A: Delivery typically takes 1-5 days, depending on your location.

2. Returns and Exchanges

- Q: What is your return policy?
- A: We accept returns within 10 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached.

- Q: How do I initiate a return or exchange?
- A: To initiate a return or exchange, please contact our customer service team via chat, email at contact@venustogiliani.com, or through our contact form on the website. We will guide you through the process.

 

3. Product Information

- Q: What materials are used in your products?
- A: Our products are made from premium Italian cotton and other high-quality materials, ensuring comfort, durability, and style.

- Q: How do I care for my Venusto Giliani items?
- A: We recommend following the care label on the product description page on our website or on your piece.

 

4. Sizing and Fit

- Q: How do I choose the right size?
- A: Our size guide is available on each product page to help you find the perfect fit. If you’re unsure, our customer service team is here to assist you.

- Q: What if my size is not available?
- A: If your size is out of stock, please sign up for our restock notifications on the product page, and we'll notify you as soon as it's available.

 

5. Order Tracking

- Q: How can I track my order?
- A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

 

6. Contact Information

- Q: How can I contact Venusto Giliani?
- A: You can reach us via chat, email at contact@venustogiliani.com, or through our contact form on the website.