Delivery & Returns

Delivery

Domestic Shipping (France, Italy, USA):

  • Orders will be processed within 1 business day.
  • Shipped via La Poste, Poste Italiane, or USPS.
  • Delivery time is 1-4 business days.

International Shipping:

  • Orders will be processed within 1 business day.
  • Delivery time is 1-5 business days via UPS.

Cross-Warehouse Shipping:

  • If an item is unavailable in the local warehouse, it will be shipped from the nearest available warehouse in France, Italy, or the USA.

Returns & Exchanges

We accept return and exchange requests within 10 days of delivery. If accepted, item(s) should be shipped within 4 days. Item(s) must be unworn and in their original packaging. To submit a request, please contact us with your order number and a detailed description through the chat or at contact@venustogiliani.com. If the item does not meet these requirements, it will not be accepted and will be returned to the customer at their own cost.

Refunds

Orders returned by mail  will be refunded within approximately 7-10 business days after the return have been accepted. Refunds will be credited back to the original form of payment.